DEDICATION
EMANUELE NATELLA | FOUNDER & CEO
After graduating with honors from the Swiss Hotel Management School, in Montreux decides to go back to Dominican Republic, where he grew up and has now spent over 30 years. Tapping from his managerial experiences across the Hospitality industry including Luxury Hotels chains St. Regis Grand and Gran Melia and operational positions in Europe and the Caribbean and after completing an MBA in the prestigious BARNA Business School of Santo Domingo, Emanuele, founded Volalto Group in 2012, in order to address the country’s growing need in the administration and bookings for the Condo Hotel/Villa sector. Volalto is currently one of the most structured and experienced companies in Dominican Republic with leading standards in the Luxury Villa Rentals industry. Emanuele through Volalto has also developed 3 Luxury Villa Concepts in the Punta Cana and Cap Cana Resort which are driving incredible results.
THOMAS DREFS | COO IN CHARGE OF SALES
As a passionate and responsible professional, Thomas started his fruitful career in the hospitality industry for guest service at the Hotel Orilla del Mar. Then he had a brief stop at his natal Germany where he worked as a security assistant for Copa Airlines. Afterwards he developed himself as a shift manager for the Hotel Meliá Caribe Tropical and recently he joined the Volalto Family.
Thomas is married and has two children. In his spare time he likes to spend it with them, play football with his friends, participate in healthy activities to keep fit and focus on his daily work.
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PATRICIA RUEDA | HEAD OF VILLA MANAGEMENT
From Spain, has a bachelor’s degree in Tourism and a master in Hotel Management in the University of Seville, Spain.
She arrived in the Dominican Republic, Punta Cana, 5 years ago to complete the master’s internship at Paradisus Palma Real, from Melia Hotels International.
Starting as a weddings, groups and events coordinator for Melia during 3 years has extensive knowledge and experience of the hospitality industry. Later, working as F&B coordinator at Eden Roc cap Cana, gave her the opportunity to discover and work specifically with the luxury customer service.
She spends her free time going to the beach and travelling around the country to enjoy the most beautiful corners that it offers.
EXPERTISE
JOSÉ PEREYRA | HEAD CONCIERGE
After graduating from Science and Mathematics in one of the most prestigious schools in New York City, Jose has dedicated his career on Real Estate, after relocating to the North coast of the Dominican Republic in 2008.
He has gained experience from working with respected brands like Remax North Coast, Dr-Listings and has also managed a department at a profitable vacation rental business in Cabarete.
Jose is now Volalto's Operational Concierge in both; Punta Cana and Cap Cana.
KAROL GENAO | CONCIERGE & VILLA MANAGER
Native from Puerto Plata, began her first rungs in the hotel industry in her hometown in 2002. She has a degree in Tourism and Hotel Business Administration with a specialty in Rooms Division Management from the Inter-American University of Puerto Rico, with vast experience of more than 20 years in the hotel industry.
Most of her career was dedicated to the large hotel chain Melia Caribe, for 14 years; where she held positions in Customer Service Management, Rooms Division Management, Public Relations Management and The Level Management. Karol is passionate about customer service and enjoys very much of assisting our visitors.
In her free time, she loves spending time with her family and closest friends, also meeting new places and going to the movies.
ANDRES NUÑEZ | CONCIERGE & VILLA MANAGER
He has a bachelor in Social communication and has done several courses in PR & Sales, since college he was immerse with client service that help him with his beginnings in the Hospitality industry. He started has a concierge agent In Catalonia Bavaro, then switch to “Puntacana Hotel” afterwards was approached to work in Tortuga Bay Hotel, Part of the Leading Hotels of the World, as a Concierge and Villa Manager. five years later worked as a groups & Events Coordinator for Puntacana Resort & Club. He recently started working in Volalto bringing with him more than 10 years of experience in this field.
He loves to travel and experience other cultures, always open to new experiences, but when hes not working home is his happy place, watching Sci Fi movies or series, taking care of his plants, listening to music. enjoys crossfit and doing handy work around his house, and watching Youtube videos of how to do it right.
PASSION
MELISSA ESPINAL | RESERVATIONS & SALES MANAGER
Born and raised in Santiago, Dominican Republic, Melissa has a bachelor degree in Hospitality Management, specialised in Sales and Marketing from PUCMM. She started her working journey in 2010 in the retail industry and upon completing college in 2016, she moved to Punta Cana to gain experience in her career, working for several hotels in Sales, Groups, Reservations, Weddings, Villa Management and Housekeeping positions.
She is a fitness enthusiast, who loves dancing, beauty and fashion. On her free time she enjoys very much of going to the beach, cooking, visiting restaurants, camping, walking and spending time with her dog.
VANESSA OSECHAS | INTERIOR DESIGNER
She graduated from international trade and passionate about art and communication, hence she enjoys to transmit ideas, emotions, stories and feelings through audiovisual language.
She also loves to beautify spaces that provide maximum comfort and delight its occupants and observers.
She is fond to theater, cinema, yoga, as well as reading and good food, which makes her a stylish foodie.
JUAN QUEZADA | ACCOUNTING MANAGER
He has a bachelor in accounting for Caribbean University and Master in financial for Universidad Central del Este, he is CPA for Dominican Republic with more than 6 years of experience as Accounting manager, he started working in tourism sector in 2019. He loves play chess, mix martial art and go out.
COMMITMENT
DIANA MELO | CONCIERGE & VILLA MANAGER
Native from La Romana, Diana has a bachelor’s degree in Hotel Management & Tourism in the Universidad Iberoamericana, UNIBE.
Her passion for service and tourism started in her family business working as a salesperson in their gift shop, which led her to finally move to Punta Cana in order continue to pursue it. Most of her career took place in one of the largest hotel chains worldwide, for over 4 years as a Conference Service Manager & Weddings Coordinator. Diana recently started her journey with us, and it is very excited to continue expanding her knowledge.
In her free time, she loves to go to the gym, spending some time with friends, taking care of her dog, and traveling all around the world! Learning from different cultures is something Diana is passionate about.
MILDRED PEGUERO | HOUSEKEEPING MANAGER & QUALITY CONTROL
Dominican, moved from her hometown Santo Domingo 8 years ago to Punta Cana…. Mildred graduated from PUCMM University with a degree in Hotel and Tourism Management; currently making a Post-Grade in Ecotourism at Centro Europeo de Postgrados (Ceupem); with more than 10 years of experience in the area, working at renowned hotels such as El Embajador in Santo Domingo as housekeeper supervisor and Tortuga Bay in Punta Cana Resort as housekeeper coordinator; plus other jobs that help her with employees management and gain the experience to be able to please the tastes and standards of our luxury clients.
On her spare time, she likes going on family trips, hosting parties for friends and family, meeting new people and culture. Helping the environment doing some recycling projects while listening to music! Passionate with food and wine.
LINORBY JAVIER | INFRASTRUCTURE & MAINTENANCE MANAGER
Architect from the first university in America (UASD), with seven years of experience in residential design and construction. He began his career as a project designer in Santo Domingo at the Laugama construction company, years later joining the Architect of works in Coral Bay, Cana Rock, Punta Cana to later join the Volalto family.
Linorby is passionate about art and design, so he spends his spare time doing it, he also likes to play basketball and go to the beach frequently.
HOSPITALITY
ANNETTY SANTANA | CONCIERGE & VILLA MANAGER
Born and raised at Santo Domingo, Annetty has been involved in the tourism industry since high school. Now, with a bachelor’s degree in Hospitality Direction and almost seven year of experience in customer service, she is highly orientated to details especially when it comes to create the customer experience journey.
She has worked coordinating successful groups, events, and golf tournaments within the Puntacana Resort & Club facilities.
Loves to travel and play golf.
Alejandro Ricart | PHOTOGRAPHY & FILMS SPECIALIST
He is a versatile professional with a film education from the Universidad Autónoma de Santo Domingo. With over two years of freelance photography focusing on property visuals, he possesses a unique blend of skills in visual storytelling.
Having contributed to the Department of Communications at the Ministry of Tourism of the Dominican Republic, Alejandro's expertise lies at the intersection of film, photography, and the tourism industry. Beyond his work, he is an avid cinephile, music enthusiast, and passionate traveler, finding joy in outdoor pursuits like hiking, fishing, and camping.
MAURELIS JIMENEZ | ADMINISTRATIVE ASSISTANT
She has a degree in accounting from the Universidad Católica del Este and a master's degree in Tax Accounting from the Autonomous University of Santo Domingo, she is a CPA from the Dominican Republic. She started working in the tourism sector in 2019 as an assistant and then in charge of accounting.
For her professional and personal growth, in 2023 she begins a new experience at Volalto Group.
She loves cooking, reading, animated movies, traveling, photography, and swimming.
MOTIVATION
GERARDO RODRIGUEZ | CONCIERGE & VILLA MANAGER
Born and raised in one the touristic poles of the island, La Romana, Dominican Republic. With a bachelor’s degree in Marketing and a Master in assembly and organization of events and banquets. Gerardo began his hospitality career with the recognized hotel network Blue Diamond Resort, then at Puntacana Resort & Club, always related in Sales and Commercial departments. More than six years guiding costumer service behind the scenes at Reservations Department and since 2021 he decided to develop his hospitality skills and came upfront at Tortuga Bay Hotel as a Villa manager and Embajador of Guest Experience.
Very passionate to pander the people and do special things to make them feel pleased. He is a sport’s man, he likes to watch the games at home, especially basketball y baseball. Really fan of baseball and on his free time he uses to play softball. He doesn’t leave aside his passion for the kitchen, he dreams to run a restaurant.
Eva Perez | CONCIERGE & VILLA MANAGER
Native from Spain, Eva graduated with a double degree in Tourism and Marketing with Events Management and is finishing a Master's in Hotel Management.
She counts with experience abroad as she lived in Germany and the United Kingdom. She arrived in the Dominican Republic in 2019 following her dream of getting experience in the hotel industry.
For the last three years she has been working in Hyatt Cap Cana, the top 1 hotel in Punta Cana as Chief Concierge. Eva recently started her journey with us and is part of creating an unforgettable experience for the guests.
Loves going to beach, traveling, and spending time with her family.
Malvis Garcia | CONCIERGE & VILLA MANAGER
A native of Cuba, she moved to the Dominican Republic at the age of 12 with her family. Pursued her higher education in Tourism and Hotel Management at the Universidad Autónoma de Santo Domingo (UASD), the first university in the Americas.
Enjoys creating and sharing unforgettable moments with friends and family. And loves being in touch with nature and spending time outdoors.
She embarked on her professional journey at Paradisus Palma Real By Melia International, where she worked for 7 years, nurturing her passion for service and hospitality. Continuing her professional growth, she served as a Villa Manager at Tortuga Bay Hotel in Punta Cana, further enriching her experience before joining the wonderful team at Volato.