About Us
Meet the Team
Expertise. Passion. Commitment. Motivation. Innovation. Dedication. Hospitality
CEO
Emanuele Natella
Swiss Hotel Management School graduate with over 30 years of luxury hospitality experience, he founded Volalto Group in 2012 after earning an MBA from BARNA Business School, positioning it as a leading luxury villa and condo-hotel management company in the Dominican Republic.
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COO & Sales
Thomas Drefs
With a strong background in hospitality across Germany and the Dominican Republic, including experience with an international airline and a leading resort brand, he brings passion, dedication, and hands-on expertise to his role at Volalto.
Accounting Manager
Juan Quezada
CPA with a bachelor’s degree in Accounting and a Master’s in Finance. With over six years of experience, he entered the tourism sector in 2019 and manages financial operations with precision. Outside work, he enjoys chess, mixed martial arts, and outdoor activities.
Audit Manager & Accounting Analyst
Maurelis Jimenez
CPA holding degrees in Accounting and Tax Accounting. She began her career in tourism in 2019 and joined Volalto in 2023, overseeing audit processes and financial analysis. Her interests include cooking, reading, photography, travel, and swimming.
Administration Assistant
Dioskaury De la Rosa
Accounting professional with over 10 years of experience in financial management. Known for her discipline and attention to detail, she supports administrative and accounting functions while balancing her professional life with fitness and family time.
Infrastructure & Maintenance Manager
Victor Batiata
Civil engineer with 20 years of experience in infrastructure development and large-scale projects. He specializes in efficient, innovative, and sustainable solutions, ensuring high standards of quality and safety.
Infrastructure & Maintenance Manager
Linorby Javier
Architect with seven years of experience in residential design and construction. He has worked on major projects in Santo Domingo and Punta Cana before joining Volalto. Passionate about art, design, basketball, and beach life.
Infrastructure & Maintenance Manager
Franklin Brito
With over a decade of experience in property management and technology integration, she leads maintenance planning with strategic focus and operational excellence. A Hotel Management graduate, she enjoys family time, reading, traveling, and discovering new culinary spots.
Project Manager
Yendry Santana
Civil Engineer graduated from UASD, with experience managing residential and tourism-related construction projects in Santo Domingo, Río San Juan, and Punta Cana, with a strong focus on planning, supervision, and quality. In her free time, she enjoys spending time with her family, reading, and continuing her professional development.
Administrator of Maintenance Planning
Anyelin Carpio
With over a decade of experience in property management and technology integration, she leads maintenance planning with strategic focus and operational excellence. A Hotel Management graduate, she enjoys family time, reading, traveling, and discovering new culinary spots.
Reservations & Sales Manager
Diana Melo
Hotel Management & Tourism graduate with experience in conferences, weddings, and luxury hospitality. After several years with an international hotel chain, she now supports reservations and sales at Volalto. She enjoys fitness, travel, and spending time with friends and her dog.
Villa Reservations Specialist
Janna Dujarric
Tourism and Hotel Business Administration graduate with over 10 years of experience in hotels, conventions, airport operations, and luxury resorts such as Meliá and Eden Roc Cap Cana. She enjoys sports and outdoor activities.
Villa Reservations Specialist
Angely Melo
Graduated in Hotel Management and Hospitality Administration, with experience in national and international luxury hotels operating under Forbes standards. Holds a Forbes certification and is focused on delivering high-quality service and excellence in guest experiences. In her free time, she enjoys spending time with her family, taking road trips, and exploring different cuisines.
Marketing & Social Media Specialist
Slaine Ramírez
Marketing graduate and creative strategist specializing in brand positioning, content creation, and storytelling. She blends strategic thinking with artistic vision to develop impactful brand experiences. Outside work, she draws inspiration from music, writing, and Asian culture.
Photographer and Marketing Assistant
Yamaira Abad
Creative professional with a strong artistic background in photography, music, and performance. Currently studying Digital Marketing, she supports Volalto’s visual identity and marketing initiatives while continuing to explore creative expression.
Interior Designer
Vanessa Osechas
With a background in international trade and a passion for art and communication, she focuses on interior design and visual storytelling to enhance spaces. She enjoys theater, cinema, yoga, reading, and culinary exploration.
Concierge & Villa Manager
Patricia Rueda
Tourism graduate with a Master’s in Hotel Management from Spain. With experience at Meliá and Eden Roc Cap Cana, she specializes in luxury guest service and villa operations. She enjoys traveling and discovering the Dominican Republic.
Concierge & Villa Manager
Karol Genao
Tourism professional with over 20 years of experience in luxury hospitality, including 14 years at Meliá Caribe. Specialized in rooms division and guest relations, she is deeply passionate about customer service and travel.
Concierge & Villa Manager
Andres Nuñez
Hospitality professional with over 10 years of experience in concierge services, luxury villas, and events. Passionate about travel, fitness, and home projects, he brings a client-first mindset to every guest experience.
Concierge & Villa Manager
Gerardo Brito
Marketing graduate with a master’s in Event and Banquet Management. With experience in sales, guest experience, and luxury villas, he is driven by creating memorable moments. A sports enthusiast who enjoys basketball, baseball, and softball.
Concierge & Villa Manager
Annetty Santana
Hospitality Management graduate with nearly seven years of experience in customer service, groups, events, and golf tournaments at Puntacana Resort & Club. Passionate about travel and golf, she is highly focused on delivering personalized and seamless guest experiences.
Concierge & Villa Manager
Malvis Garcia
Tourism and Hotel Management graduate with extensive experience in luxury hospitality. She spent seven years at Paradisus Palma Real by Meliá International and later worked as a Villa Manager at Tortuga Bay Hotel before joining Volalto. She enjoys nature, outdoor activities, and creating meaningful moments with guests.
Concierge & Villa Manager
Eva Perez
Tourism and Marketing professional with international experience in Germany and the United Kingdom. Former Chief Concierge at Hyatt Cap Cana, the top-rated hotel in Punta Cana, she brings strong leadership and a refined approach to luxury guest experience. She enjoys traveling, beach time, and family moments.
Concierge & Villa Manager
Shamir Ogando
Hospitality professional with 14 years of experience in hotels and vacation clubs, having held roles from concierge to management. Known for his strengths in communication, conflict resolution, and team coordination, he has played key roles in the opening and structuring of multiple hospitality operations.
Concierge & Villa Manager
Astrid Mercedes
Hospitality and events professional with over six years of experience in weddings, corporate groups, and client coordination. Currently pursuing a degree in International Relations, she is detail-oriented, goal-driven, and passionate about creating exceptional guest journeys.
Concierge & Villa Manager
Madelyn Trinidad
Hospitality professional dedicated to meaningful guest experiences and genuine human connection. She thrives in service-driven environments and values attention to detail. In her free time, she enjoys films, beach days, and maintaining balance between personal growth and professional excellence.
Concierge & Villa Manager
Deborah Chuat
Swiss hospitality professional with a multicultural background and strong experience in service-driven environments. Multilingual and culturally adaptable, she brings an international perspective to luxury villa management and guest relations. Proactive, discreet, and detail-oriented, she ensures smooth operations and personalized guest experiences.
Housekeeping Manager & Quality Control
Mildred Peguero
Hospitality professional with over a decade of experience in luxury hotels, including El Embajador and Tortuga Bay. A PUCMM graduate currently pursuing postgraduate studies in Ecotourism, she specializes in quality standards and team management. She enjoys travel, sustainability projects, and food and wine exploration.
Values
At Volalto, our values define how we work, how we grow, and how we serve our partners and guests.
Excellence
Passion for Service
Being demanding with ourselves to meet our standards.
We are dynamic with our clients. We offer diversity and creativity in service.
Personalization
Each moment for each client is tailored to their needs.
Innovation
We believe in constant updating to raise the quality of our product and our people.
Transparency
We generate bonds of trust by being ethical and honest.
Mission
We create personalized experiences in select vacation properties, generating memorable moments for our guests while offering value to our owners.
Vision
To be the benchmark in the eastern region for the development and management of vacation properties through continuous innovation, a passionate team and world-class quality standards.
Punta Cana Village, Punta Cana, La Altagracia, Dominican Republic
+1 (829) 213-4649​​
+1 (829) 345-5792
